1. General Policy

Due to the instant digital nature of our service, all sales are generally final once a voucher has been generated and delivered. We encourage you to review all details carefully before completing your payment.

2. Eligible Refunds

A refund may be considered in the following circumstances:

• You were charged but did not receive your voucher due to a technical error on our end
• You were charged twice for the same order
• A significant error exists in the voucher content that was caused by a system error and not by incorrect information you provided

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Your visa application was rejected
• You entered incorrect information during the booking process
• You changed your travel plans after the voucher was issued
• You no longer need the voucher
• The voucher was not accepted by an embassy or authority

4. How to Request a Refund

If you believe you are eligible for a refund, please contact us through our Contact page within 48 hours of your purchase. Include your booking reference number and a clear description of the issue.

5. Refund Processing

Approved refunds will be processed within 5 to 10 business days and returned to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Contact

For any refund-related inquiries, please contact us through our Contact page.